Deliveries & Returns

Deliveries

• All orders are delivered on a standard service
• Next day delivery is available by request
• All deliveries are Monday to Friday, 08:00 to 17:00
• We deliver to mainland UK only.

Returns & Refunds

Returns Procedure

• If you are returning the product because not now required, please make sure the item is returned to us in the same packaging as new with no defects to stop resale.
• If you are returning your product because it is defective, please contact us with the order details, product details stating the defect or defects.
• Take care & responsibility and include any accessories, brochures, manuals, guarantees or warranties that came with the product and its original packaging. Unfortunately, we will be unable to issue a refund where the product is in an incomplete state. Protect the product and packaging with outer packaging (e.g., box or jiffy bag) writing the returns number on the protective packaging (not the item packaging). Please confirm that any goods for restocking are still in pristine condition. Refunds will be issued within 30 days.
• If the original packaging surrounding the product has been damaged or destroyed, we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed, you should ensure that the returned product is adequately packed for shipment back to us.
• You are responsible for paying any postage or shipping costs incurred when returning the product.
• We recommend that all returns be sent by registered post, so that a record of the return is available for you. ***Please note there will be instances where warranties are subject to manufacturer’s terms and conditions. e.g., If you purchase a printer, that develops a fault within the warranty period, we would be happy to help as far as we can, but actual repairs and technical advice will be provided directly by the appropriate manufacturers themselves.
• We will not issue refunds for any items lost or stolen in transit to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
• . If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you.
• We will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product.
• We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery.